Settling via UPI, the Splitkaro wallet, and what to do when a transaction misbehaves.
How secure is Splitkaro Payments?
Splitkaro Payments is powered by Yes Bank and Decentro. Security is incredibly important to us — when you pay on our app, sophisticated security measures keep your confidential information secure and encrypted.
What are the benefits of using Splitkaro Payments?
Splitkaro Payments lets you settle expenses with your friends using UPI, without leaving the app.
What are the fees or charges for using Splitkaro Payments?
We don’t charge any fee, as of now, on payments made via Splitkaro Payments.
How do I settle up my friend’s balance?
1. Tap “Friends” on the bottom right corner
2. Tap “Settle up” for the friend you want to settle with
3. Tap “Send money” to settle using the money in your Splitkaro wallet
If I settle my balances now, when will my friend get the amount?
Transactions happen on the go — your friend receives the amount immediately.
My friend is not registered on Splitkaro. Can I still settle my balances?
At present, Splitkaro Payments is only available between users who are on Splitkaro. For friends who aren’t, you can settle the balance by recording a cash payment.
How do I add money to the Splitkaro wallet?
1. Tap the wallet icon on the home screen
2. Tap “Add money to wallet”
3. Enter the amount and tap “Proceed”
4. Select any UPI app on your phone where your UPI ID is registered — you’ll be redirected there to make the payment
5. Once the payment is done, you’re brought back to Splitkaro with the transaction status
6. Tap “View wallet” to see your balance
Where can I check my transaction status?
1. Tap the wallet icon on the home screen
2. Tap your transaction under “Recent transactions”
3. Can’t find it? Tap “Show all” and look under “Transaction history”
I made a payment but my transaction is pending. What now?
Our systems verify every payment. A pending transaction moves to Success or Failure within 2–3 hours.
My transaction failed but money was deducted from my bank account. What now?
Your money is safe with us. Any amount deducted for a failed transaction is returned to your bank account within 2–3 business days.
What if I still have concerns about my transactions?
1. Tap the wallet icon on the home screen
2. Find your transaction under “Recent transactions” (or “Show all” → “Transaction history”)
3. Tap “Contact us”, describe your issue, and send — we’ll take it from there
How do I send money from the Splitkaro wallet to my bank account?
1. Tap the wallet icon on the home screen
2. Tap “Send money to bank”
3. Select your bank account
4. Enter the amount and tap “Pay now” — the money is sent to your bank account immediately
How do I add my bank account on Splitkaro?
1. Tap the wallet icon on the home screen
2. Tap “Send money to bank”
3. Tap “To a bank account”
4. Enter your account number, IFSC code, account holder’s name, and mobile number — a one-time effort
Can I use Splitkaro Payments to send my rent?
We’re working on this — you’ll soon be able to send rent and other recurring bills on Splitkaro.